Since those early days, Akron Auto Clinic has evolved into a full-service repair facility with an emphasis on good maintenance and dealership-type repairs.
"We have very well trained accredited and award winning staff of five technicians, three service advisors and one helper and one maintenance / deliver guy. We have had the same guys here for years, almost no turn over. It's because we are always improving and I think people get a lot of satisfaction in that," says Fred.
To improve their quality of services, Fred and Marietta hired a consulting firm and attended hundreds of hours of training. They graduated with honors. "There is no doubt, that move has improved the shop. It's the American Way.
This is what makes America best in the world. You put your ego in your pocket and then ask: What will make us successful? What system works? How can I reduce stress? How can we increase efficiency; keep costs down, therefore be competitive? How can we be profitable? The short answer is good management. I was a good mechanic but I needed to learn to be a manager and motivator. I am so glad we made that move. We are a group of ordinary people doing extraordinary work", says Fred.
Akron Auto Clinic is AAA approved, which means that we provide a one-year guarantee and discounts. In addition, our AAA rating means that we have a 97 percent satisfaction rate. We also hold monthly meetings with AAA.
Akron Auto Clinic is ASE certified. Our staff members have been tested for their competency and skill level. They're certified professionals capable of delivering superior workmanship.
At Akron Auto Clinic, we know that the customer comes first. After all, our customers are the reasons why we are successful. Akron Auto Clinic's stated goal is to be the "Best Shop in the Area" and you see that very quickly as soon as you get there.
"Excellent Facility, excellent Service, Excellent Personal and Professionalism – My Highest Recommendation." – M. Duncan from Akron
"Outstanding Service,@ a reasonable price." – S. Foster from Akron
"Very clean work area – waiting room – very prompt service – nice personal, very friendly." – S. Case from Akron